Javier Alonso: The relationship with bank customers

Speech by Mr Javier Alonso, Deputy Governor of the Bank of Spain, at the Opening Session of the 13th Banking Industry Meeting "Competitive Banking in a New Society", organized by IESE (Escuela de Negocios de la Universidad de Navarra), Madrid, 13 December 2017.

The views expressed in this speech are those of the speaker and not the view of the BIS.

Good morning. It is a pleasure to open this 13th edition of the Banking Industry Meeting and I thank the organisers, and IESE in particular, for their kind invitation to join this eminent gathering today. 

The information disseminated by the organisers states, by way of introduction to the programme for today's conference, that "following an intense shake-up of the industry, the banking sector must address challenges and problems that place its operations at a critical juncture." 

This has, indeed, been the central tenet of my public addresses throughout the year.